All Sales are Final
Please read our return policy carefully so you can make an informed decision before purchasing any items.
We cannot offer any returns or refunds at this time. In the case of damaged products we will send you a replacement as described below.
We appreciate you supporting small business and being part of the Smokenol Day / Profound Naturals community.
Lost Packages
If a package is lost after we ship it, Smokenol Day will not be responsible if the tracking information lists the order as “delivered,” which means USPS or the courier service delivered the product to the address specified. If the package is sent to an address other than the one you specified, upon return of the original package to Smokenol Day, Smokenol Day will reship the order. Please note that Smokenol Day is not responsible for errors of USPS or courier services, or if you provide or confirm an incorrect address. It, therefore, is very important that you ensure that the address you give to us is exactly correct, as any mistake could delay delivery and may cause extra expense to you.
Damaged Packages
We allow seven days from the date of delivery to notify us if the product was damaged in transit. If we aren’t notified of damages within the seven-day window, it is understood that the package and products were in good condition upon delivery. In the case of damage, please take a photograph of the damaged product and package and send it to us at info@ProfoundNaturals.com.
